Why Educated Consumers Are Better Customers

Why Educated Consumers Are Better Customers

 

Not too long ago, I came across this question on Facebook, why should a business invest so heavily in consumer education. A business have made a conscious decision to spend marketing dollars on consumer education for a very simple reason – Educated consumers are simply better customers.

Let’s take a closer look at why educated consumers are better customers.

 

 

Less Technical Support

 

 

1.) Educated consumers require less technical support. The reduced technical support results in lower overhead costs. Often educated consumers can further reduce the support burden by assisting or educating other customers or potential customers in forums, newsgroups, user groups or elsewhere in an industry community.

Often users with a strong technical background or understanding will often assist in the forums and provide users technical support. The result: an educated consumer is a happy and helpful customer.

 

Easier Sales.

2.) Generally speaking educated consumers have a better understanding of the technology, how it can be used and how it will benefit them. A customer’s understanding that an application will result in saved time, can easily justify the software’s expense. Cost becomes less of an issue when long-term value is understood.

 

Reasonable Expectations.

3.) I hate to say it, but about 10-20 years ago, consumer ignorance resulted in unrealistic expectations. Consumers purchased expecting that software would do their dishes and vacuum. Regardless of how well the software did what it was designed to do, if a customer expects it to do something else, they will not be a satisfied customer.

Educated consumers have realistic expectations and understanding of what can and cannot be accomplished.

 

Kinds of Consumer Education

1. Articles.
Educational articles not only propagate the success and understanding of a technology, but well written articles will often establish the writer as an industry expert.

Example http://www.feedforall.com/newsletter.htm (on the bottom)

2. White Papers.
Real world examples of how other users are using software to resolve problems or save time are often great illustrations of technology in action.

Example http://www.notepage.net/whitepapers.htm

3. PPT Demonstrations.
Power point presentations not only assist with user education, but also can be used by User Groups to further evangelize and educate potential users.

CONCLUSION

All in all, educated consumers result in a happier user with realistic expectations. Ignorance often results in dissatisfaction and unrealistic expectations while education leads to long term happy and helpful customers.

 

 

Hey, I appreciate you taking the time to read my post. If you enjoyed this article, please share it and subscribe to my blog site. At the same time, if you also like connecting with people like me online, feel free to shoot me a Facebook friend request.
You can reach me at Ari Tumijo. Feel free to explore my website at great lengths and do make it a point to connect with me.
To our success!

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